Privacy policy

Introduction

Soar Valleyn Outreach (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a donation, or use our services.

1. Information We Collect

We may collect and process the following personal information about you:

1.1. Information You Provide to Us:

• Contact Information: Name, email address, postal address, and phone number.
• Donation Information: Details of donations you make, including payment information.
• Communication Records: Records of your correspondence with us, including emails and phone calls.
• Service Usage: Information about your use of our services, such as food bank usage or debt advice sessions.

1.2. Information We Collect Automatically:

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our Website, such as pages visited, time spent on the Website, and links clicked.

1.3. Information from Third Parties:

• We may receive information about you from third parties, such as payment processors or fundraising platforms, where you have given them permission to share your information with us.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1. To Provide and Improve Our Services:

• Process donations and manage fundraising activities.
• Provide food bank services and debt advice.
• Improve our services and ensure the Website operates effectively.

2.2. To Communicate with You:

• Respond to your inquiries and provide customer support.
• Send you updates about our activities, services, and fundraising campaigns, where you have consented to receive such communications.

2.3. To Comply with Legal Obligations:

• Ensure compliance with applicable laws and regulations.
• Respond to legal requests and prevent fraud.

3. Legal Basis for Processing Your Information

We rely on the following legal bases to process your personal information:

3.1. Consent: Where you have given us explicit consent to process your information for specific purposes, such as receiving marketing communications.

3.2. Contract: Where processing is necessary for the performance of a contract with you, such as processing a donation.

3.3. Legal Obligation: Where processing is necessary for compliance with a legal obligation.

3.4. Legitimate Interests: Where processing is necessary for our legitimate interests, provided that your rights and interests do not override those interests.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to others. We may share your information with:

4.1. Service Providers: Third parties who provide services on our behalf, such as payment processors and IT service providers.

4.2. Legal Authorities: When required by law or to protect our legal rights.

4.3. Partners: With your consent, we may share information with partner organizations for joint activities or services.

5. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, loss, or misuse.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

7. Your Rights

You have the following rights regarding your personal information:

7.1. Access: The right to request access to your personal information.

7.2. Correction: The right to request correction of any inaccurate or incomplete information.

7.3. Deletion: The right to request deletion of your personal information, under certain conditions.

7.4. Objection: The right to object to the processing of your personal information, under certain conditions.

7.5. Restriction: The right to request restriction of processing of your personal information, under certain conditions.

7.6. Portability: The right to request the transfer of your personal information to another organization or to you, under certain conditions.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the page. Your continued use of the Website after any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Soar Valley Outreach
Mountsorrel Baptist Church,
Leicester Road,
Mountsorrel
LE12 7AJ

soarvalleycma@gmail.com
07743 765 958